356ac's Privacy Policy & Data Protection
Your personal information is completely safe with us — 356ac protects your privacy through SSL encryption and strict data protection practices.
1 Introduction & Scope
This privacy policy ("Policy") is prepared and published by the 356ac platform ("Platform", "we", "us"). It describes how we collect, use, store, and protect your personal information when you use our website, mobile platform, and related services.
By using this website and any 356ac services, you consent to the terms described in this policy. If you do not agree with any part of this policy, please refrain from using our platform.
This policy is linked to the Terms & Conditions, and both documents together define our legal relationship with you.
2 What Information We Collect
We collect various types of information when you create an account on 356ac, use our services, or contact us. The types of information are described in detail below.
2.1 Identity & Registration Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID (NID) or passport details (when identity verification is required)
2.2 Financial & Transaction Information
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and timestamps
We do not collect or store full payment card numbers or complete bank login credentials.
2.3 Technical & Device Information
- IP address and device type
- Browser and operating system version
- Login time and date
- User session activity
2.4 Gaming Activity Information
- Betting history and preferred game list
- Bonus usage details
- Win and loss records
2.5 Cookie & Tracking Information
We use cookies and similar technologies to improve your browsing experience, remember your preferences, and help analyse the performance of our platform. You can disable cookies by changing your browser settings, though some services may not function properly as a result.
3 Purpose of Data Use
We use the collected information for the following legitimate purposes:
Account Management & Verification: To confirm your identity, create and manage your account, and ensure secure login.
Financial Transaction Processing: To complete deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
Fraud Prevention & Security: To identify and prevent illegal activity, multiple account creation, and financial fraud.
Customer Support: To resolve your issues and provide 24/7 live chat and email assistance.
Platform Improvement: To analyse user experience and improve the quality of our services.
Service & Bonus Communications: To send relevant offers and updates with your consent.
Legal Compliance: To comply with applicable laws and regulatory authority guidelines.
4 Information Sharing & Disclosure
356ac does not sell, rent, or commercially provide your personal information to third parties. However, information may be shared in the specific circumstances below:
4.1 Service Provider Partners
We engage trusted third parties to handle operations such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, and customer support. These partners are given access only to the information needed for their designated tasks and are required to follow our privacy guidelines.
4.2 Legal Obligations
We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable laws. In such cases, we disclose only what is strictly required by law.
4.3 Fraud Prevention
Relevant information may be shared with appropriate authorities or security agencies to prevent financial fraud, identity theft, or other illegal activity.
4.4 Business Changes
User information may be transferred in the event of a merger, acquisition, or asset transfer. In such situations, we will endeavour to notify you in advance.
5 Data Security Measures
356ac takes several technical and administrative steps to protect your personal information. Our security measures include:
- SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
- Data Encryption: Passwords and sensitive information are stored in hashed and encrypted form.
- Access Controls: Only authorised personnel can access specific personal information.
- Regular Security Assessments: Our systems undergo regular security audits.
- Two-Factor Authentication (2FA): A two-step verification option is available to protect your account.
Complete security cannot be guaranteed for data transmitted over the internet. We strive for the highest level of protection, but an absolute guarantee of data security is not possible.
6 Data Retention Period
We retain your personal information only for as long as necessary. This period is determined on the following basis:
- All account information is retained for as long as the account remains active.
- Financial transaction records are kept for a specified period after account closure, as required by law.
- Anti-fraud records and KYC information are retained in accordance with regulatory obligations.
- Marketing information that is no longer actively used is deleted after you withdraw your consent.
7 Your Rights
You have the following rights regarding your personal information:
7.1 Right to Access
You may request at any time to know what information we hold about you. We will respond to your request within a reasonable time.
7.2 Right to Rectification
Contact us to correct any incorrect or incomplete information in your account. You can update much of your information yourself through account settings.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations, ongoing disputes, or fraud investigations.
7.4 Right to Opt Out of Marketing
You may stop receiving marketing emails or messages at any time. Each marketing message includes an opt-out option.
7.5 Right to Object to Processing
In certain circumstances you may object to the processing of your information. We will give such requests proper consideration.
8 Third-Party Links & Services
Our platform may contain content from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These providers have their own privacy policies, and their own policies will apply when you use their services.
356ac is not responsible for the privacy practices of any third-party service or platform.
9 Protection of Children & Minors
356ac's services are intended only for individuals aged 21 or older. We do not knowingly collect any personal information from minors.
If we are informed that a minor has registered on our platform, we will immediately close that account and delete the associated information.
If you believe a minor is using our platform, please contact us.
10 International Data Transfers
To provide our services, your information may be processed on servers outside Bangladesh. In such cases, we ensure that the relevant third party handles your information in a manner consistent with this policy and maintains appropriate security measures.
11 Policy Changes
We may update this privacy policy from time to time. For significant changes, we will publish a notice on our platform or inform you via your registered email.
Continued use of the platform after a revised policy is published indicates that you have accepted the new policy. We therefore recommend checking this page regularly.
12 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Live Chat — available 24/7, support in Bengali and English.
Email: [email protected]
We will review any privacy-related request within a reasonable time and take the necessary action. To learn more about responsible gaming, visit our Responsible Gaming page.